Privacy Policy for Coinplate

last updated July 2024

At Coinplate, accessible from https://getcoinplate.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by getcoinplate.com and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in getcoinplate.com. This policy is not applicable to any information collected offline or via channels other than this website.

Personal data controller:
Coinplate
ul. Kolejowa 45/57
01-210 Warsaw, Poland
tax identification number: 7752623753
company reg. number: 521802377

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account or place an order, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Process and ship your order
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Show you marketing content and ads, including personalized content
• Send you emails
• Find and prevent fraud

Log Files

getcoinplate.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, getcoinplate.com uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Third Party Privacy Policies

getcoinplate.com’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Payments and shipments

We accept the following forms of payments:

– Credit and debit cards, as well as other local payment method by Stripe gateway
– PayPal and other payment methods by PayPal gateway
– Instant cryptocurrency payments by CoinGate gateway
– Direct bank transfer (manual SWIFT/SEPA bank transfer)

We offer the following forms of shipments:

• FedEx Shipping
• TNT Shipping
• DHL Shipping

Shipment method availability depends on country/region.

By using any above payment or shipment provider, Client agree to transfer necessary data to these companies and accepts their Terms of Use and Privacy policy.

You can find these documents for payment providers: Stripe, PayPal, CoinGate and for shipment services:  FedEx, TNT, DHL

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Please note that you can ask for erasure of your data anytime, also when placing an order.
When you request erasure of your private data at the time of order, we will then delete all your data after the return period is over – 30 days from order delivery. We are obliged by law to accept all returns within 14 days but chose to extend this period to 30 days.
This includes all your data in our database and all history of communications like e-mail and chat or others records of communications. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Data erasure

Every user is entitled to the right to erasure – You have the right to request that we erase your personal data, under certain conditions. This includes all our customers worldwide, not only in EU or California where special data protection laws apply.

Please note that you can ask for erasure of your data anytime, also when placing an order.

When you request erasure of your private data at the time of order, we will then delete all your data after the return period is over – 30 days from order delivery. This includes all your data in our database and all communications like e-mail, chat or others records of communications.

If you make a request, we have one month to respond to you. If you would like to exercise this right, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

getcoinplate.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.