Last updated: 29 October 2026
Not happy with your order? You can return it within 30 days of delivery for a full refund, no questions asked. This policy gives you more time than the 14-day withdrawal period required by EU and UK law, and it does not limit any of your statutory rights.
Seller: Coinplate, ul. Kasprzaka 31/119, 01-234 Warsaw, Poland. EU VAT ID: PL7752623753. Company reg. no.: 521802377. Email: see our contact page.
How to return an item
- Tell us within 30 days of delivery. Email us via our contact page with your order number and the items you are returning. You don’t need to give a reason. You can also use the withdrawal form at the bottom of this page, but you don’t have to. If your order arrived in several parcels, the 30 days start when the last item arrives.
- We confirm and send instructions. We reply by email with the return address and any customs notes for your country.
- Send the item back within 14 days of telling us. Pack it securely, include your order number, and use a trackable service. The deadline is met if you send the item before the 14 days end.
Please don’t send your return without emailing us first, so we can match it to your order.
Condition of returned items
You can open the package and handle the product as you would in a shop to check it. Please return it with its original box and contents where possible.
If an item has been used beyond what is needed to check it (for example, letters punched or stamped into the plates, or visible wear), we may reduce the refund by the loss in value. We will explain any reduction by email before refunding.
For your security: never return a plate with your real seed phrase on it. If you have stamped one, keep it, or destroy the words before sending it back.
Refunds
We refund you within 14 days of the day you tell us you are returning your order. We may wait to send the refund until the item reaches us, or until you send us proof that you have shipped it, whichever comes first.
- What we refund: the price of the returned items and the original standard shipping charge. If you chose a faster, more expensive shipping option, we refund only the cost of our cheapest standard option. If you return only part of an order, we refund the shipping charge only when the remaining items would have shipped free.
- Card, wallet and other payments: refunded to the same payment method you used. You don’t pay any fees for the refund. Your bank may take a few extra days to show it.
- Crypto payments (CoinGate): we refund the amount you were charged at checkout (in EUR, USD or the currency shown on your order), paid in the same cryptocurrency to a wallet address you give us. The amount of coin you receive depends on the exchange rate on the refund day. The blockchain network fee for sending the refund is deducted from this amount.
- Store credit: only if you ask for it instead of a refund.
We email you when your refund has been sent.
Return shipping and customs
You pay the cost of sending a return back to us, unless the item is faulty or we sent the wrong item (see Faulty or wrong items below). We recommend a trackable service, because we can’t refund a parcel that never arrives.
Returning from outside the EU (for example the USA, UK, Canada, Switzerland, Australia):
- Mark the customs form as “Returned goods” and add your order number. Do not mark it as a sale or a gift.
- Any customs charges on the return parcel are part of the return cost, so please declare it correctly to avoid them.
- Import duties or taxes you paid when your order arrived are charged by your country, not by us, so we can’t refund them. Your courier or customs office may be able to refund them when goods are re-exported.
Personalised and made-to-order items
Items made to your specification, such as products with custom engraving or other personalisation, can’t be returned for a change of mind. This exception is allowed under EU and UK consumer law because the item is made for you alone. If a personalised item is faulty or doesn’t match what you ordered, your rights under Faulty or wrong items still apply in full.
Faulty or wrong items
If your item arrives damaged, is faulty, or isn’t what you ordered, email us at our contact page address with your order number and a photo. We will repair it, replace it or refund you, and we pay the return shipping.
- EU customers: you have a legal right to goods that conform to the contract for 2 years from delivery.
- UK customers: your statutory rights under the Consumer Rights Act 2015 apply.
- Customers elsewhere: the consumer rights of your country apply where they give you more protection.
On top of these rights, our limited warranty covers material and manufacturing defects. The warranty adds to your legal rights and does not replace them.
Withdrawal form
You don’t have to use this form. An email with the same details is enough. Copy, fill in and send it to the email on our contact page.
To: Coinplate, ul. Kasprzaka 31/119, 01-234 Warsaw, Poland, email on our contact page
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number: ____________________
Item(s): ____________________
Ordered on: __________ / Received on: __________
Name: ____________________
Address: ____________________
Date: __________
Signature (only if sent on paper): ____________________
Questions
If anything about returns is unclear, email us at the address on our contact page or use our contact page.